Return Policy

At Virtue Keepers Closet, we take great pride in offering high-quality products and providing accurate product information. To maintain fairness and transparency for all customers, please review our refund and return policy below.

❌ No Refunds or Exchanges for Sizing or Preference

Virtue Keepers Closet does not offer refunds or exchanges for the following reasons:

  • Incorrect size chosen by the customer

  • Change of mind

  • Preference differences

  • Failure to review product details

All product descriptions include detailed measurements and sizing information.
Customers are responsible for reviewing measurements carefully before placing an order.

✔️ Refunds/Returns for Damaged or Defective Items ONLY

We only accept returns or issue refunds if the product:

  • Arrives damaged,

  • Is defective, or

  • Is incorrect due to our error.

To qualify for a damaged/defective item claim:

You must:

  1. Contact us within 7 days of receiving your order

  2. Provide clear photos of the damage or defect

  3. Include your order number and email used at checkout

  4. Keep all original packaging until your case is resolved

If approved, a replacement will be sent at no cost, or a refund will be issued to your original payment method.

📦 Non-Returnable Items

The following are final sale and not eligible for return or refund:

  • Sale or discounted items

  • Accessories

  • Intimates

  • Custom or personalized items

📬 Wrong Address / Failed Delivery

Virtue Keepers Closet is not responsible for orders shipped to incorrect addresses entered by the customer.
No refunds will be issued for:

  • Packages lost due to customer address errors

  • Failed deliveries caused by customer input mistakes

💗 Need Assistance?

For support or to report a damaged/defective item, please email us at:
📧 virtuouskeeperandteacher@gmail.com

We are here to help and ensure you have a smooth and positive shopping experience.